Purchase inexpensive plastic ring sizers and after finding the one that fits the customer's finger, include it in the job envelope. The jeweler can size the ring to the plastic sample. This works well when sending the job out to a trade shop or manufacturer.
Do not take-in jewelry in jewelry boxes. Boxed jewelry often doesn’t fit in envelopes, makes filing difficult, clutters up the shop and gets the boxes soiled, damaged, ruined, and separated from their jewelry. At take-in time, simply return the box to the customer and explain that their jewelry is most easily identified and safely kept in an envelope.
Before placing in the job envelope, place chains in small zip-lock bag with its catch sticking out of the top. This will keep the chain from tangling. When removing, hold chain by clasp and lift out of the bag. Do not open the bag and dump it out.
When taking in a broken chain for repair, first measure and record to the nearest eighth of an inch the total length of all pieces of the chain. If its length is only 10 or 12 inches, you know—and should tell the customer— that a piece of chain is missing.
Next, measure (again to the nearest eighth of an inch) and record the length from the chain’s clasp to the break. If the customer brings the chain in again, this record shows if the chain’s broken in a new or in the repaired spot.
NEVER accept a chain from a customer wrapped in a tissue and place it into an envelope without unwrapping, measuring, and inspecting it thoroughly in view of the customer.
When taking-in jewelry for re-tipping, do not just write Retip Prongs. Be specific – state how many and which ones.
Make a simple sketch of the jewelry with the prongs marked that need to be retipped. Draw a sketch of circles for the stones and a line for the prongs that need to be retipped. Do not draw any prongs that do not need work. In this example, 10 prongs would be retipped. Notice the karat stamp written in. This helps to align the ring correctly.
Prong retipping is probably the most under-recommended repair, and one of the most important. Whenever you take-in jewelry with stones, examine the prongs, and if they’re thin, broken, or missing, recommend retipping in addition to the other repairs.
Fully describe on the envelope any engraving on the inside of the shank and explain to the customer that while you’ll try not to disturb the engraving, some sizing and repair work may necessitate re-engraving the ring.
Always measure and record finger size of rings with cracked shanks. Then, if a piece of the shank breaks off in the shop, the jeweler knows what size the ring should be. This also helps later if the ring does not fit when the customer returns.