When taking in a broken chain for repair, first measure and record to the nearest eighth of an inch the total length of all pieces of the chain. If its length is only 10 or 12 inches, you know—and should tell the customer— that a piece of chain is missing.
Next, measure (again to the nearest eighth of an inch) and record the length from the chain’s clasp to the break. If the customer brings the chain in again, this record shows if the chain’s broken in a new or in the repaired spot.
NEVER accept a chain from a customer wrapped in a tissue and place it into an envelope without unwrapping, measuring, and inspecting it thoroughly in view of the customer.
~ Brad
Jewelry Repair Shop,Shop Management,Productivity